Terms and Conditions of Use

1. Nature of the service

Borum.co is a digital directory that directly connects Latino professional technicians and service providers ("Technicians") with end customers ("Customers") in the United States and Europe.

Borum.co acts solely as a technology intermediary providing visibility. The Platform is not a party to, and is not responsible for, any work agreements, hiring, service quality, prices, warranties or disputes between Customers and Technicians. Each Technician operates independently. Contact between the two happens directly through WhatsApp or phone call.

2. User registration and profiles

To be listed, Technicians must create a profile with truthful, accurate and up-to-date information, including a profile photo. Profiles are reviewed by Borum.co before being published, and the Platform may approve, reject or remove them.

A Technician may choose up to five (5) main service categories and related specialties, to keep the directory organized and transparent.

Customers can search without an account. An account is required to leave reviews or save favorites. Users are responsible for keeping their password confidential.

Being listed is free. Borum.co may offer paid plans to feature profiles in the future; their terms will be shown before purchase.

3. Reviews and conduct

Reviews must reflect a real experience. Posting fake, offensive or discriminatory reviews, or reviews meant for unfair competition, is prohibited. Borum.co may hide or delete any review or profile that breaks these rules.

4. Payment terms

When paid plans exist, prices will be stated in United States dollars (USD) and payments will be processed through PayPal or other payment processors shown on the Platform. Borum.co does not store users' card or payment account data.

5. Refunds and cancellations

Because featured plans are digital services activated immediately, no refunds are given once the featured profile has been activated, unless applicable law provides otherwise.

If a Technician buys an auto-renewing plan, they may cancel it at any time. Cancelling prevents the next charge, but the service remains active until the end of the period already paid.

6. Intellectual property and content

The Technician represents that they hold all rights and permissions to the images, logos, trademarks and text they publish on their profile, and grants Borum.co a free, worldwide license to display them on the Platform and for its promotion.

Borum.co may remove, pause or edit any profile containing false or misleading information, offensive language, or infringing third-party rights, without any right to a refund.

7. Limitation of liability

Borum.co does not guarantee the identity, licenses, permits or technical skills of registered Technicians, even though profiles are reviewed before publication. It also does not guarantee a minimum number of contacts or uninterrupted availability of the site.

In no event will Borum.co be liable for direct, indirect, incidental or consequential damages arising from use of the Platform or from interactions between Customers and Technicians. Customers are encouraged to verify licenses, insurance and references before hiring.

8. Changes to these terms

Borum.co may update these Terms and Conditions at any time. Changes take effect when published on the website. We recommend reviewing them periodically.

9. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent courts of Bucaramanga, Santander, Colombia, without prejudice to any consumer-protection rights you have under the law of your country of residence.